FAQ

BUYING E.VOUCHERS

Q: Who can I send e.vouchers to?

A: To anyone with a valid mobile phone number or email address, note that the Thomas Pink e.voucher must be used in the same currency region as the region of purchase (£, $ or Euro).

Q: Can I send myself an e.voucher?

A: Yes

Q: How will I know when the e.voucher order is processed?

A: As soon as you place your order you will receive an e-mail from us to confirming the details of the e.voucher; value, recipient and date sent

Q: How are Thomas Pink e.vouchers delivered?

A: The recipient will be sent an email or SMS that will contain a unique Thomas Pink e.voucher code, the e.voucher value, the sender’s personal message, expiry date and where the e.voucher can be redeemed.

Q: What happens if the Thomas Pink e.voucher is not delivered to the recipient's mobile phone or email inbox?

A: We monitor the delivery of the e.voucher to the recipient's mobile phone or email inbox. If we receive a notification from the mobile phone operator or email provider that they have not been able to deliver the e.voucher we will contact the purchaser by email or telephone to verify details and resolve.

Q: Can I send an e.voucher for same day delivery?

A: Yes, you can get an e.voucher delivered the same day.

Q: Can I schedule an e.voucher to be sent on a specified date or time?

A: Yes, you can schedule the date and time of your choice. Please note that the time and date scheduler is set in Greenwich Mean Time (GMT).

Q: When I send a Thomas Pink SMS e.voucher does it cost the person receiving it any money?

A: No, the text message is free and there are no delivery or administration costs.

Q: What if I've made a mistake on my order?

A: If you have made a mistake on your order, please call our Web Sales team on +44(0) 207 498 3882 Monday to Friday 08:30 to 18:00 GMT

Q: Do Thomas Pink e.vouchers have an expiry date?

A: No

REDEEMING E.VOUCHERS

Q: Where can I spend my Thomas Pink e.voucher (SMS and Email)?

A: Thomas Pink e.vouchers can be used online at www.thomaspink.com and in all our Thomas Pink stand alone stores. e.vouchers cannot be redeemed in on our concessions or franchise stores. When using your e.voucher online or in store the currency (£, $ or Euro) of your basket/purchase needs to match the currency of your voucher.

Q: How do I spend my Thomas Pink e.voucher (SMS and Email)?

A: If spending it online simply enter your e.voucher code at the checkout when promoted. If redeeming in store show your mobile phone with the text message or your email (printed copy or on your phone) at the till when making your purchase to redeem your vouchers.

Q: In what country can I use my e.voucher?

A: When using your e.voucher online or in store the currency (£, $ or Euro) of your basket/purchase need to match the currency of your voucher.

Q: Can I use multiple e.vouchers against my online order/in store purchase?

A: If you have received two or more vouchers and would like to use these against one order online please call our Web Sales team and they will re-issue you with a new voucher of the total value (sent to you via SMS or Email depending on original type of voucher), as currently we can’t redeem multiple e.vouchers online. You can however use multiple vouchers (against one purchase) in our stores. Our Web Sales Team is available from Monday to Friday 09:00 to 18:00 GMT (3:30am – 1pm EST) on +44(0) 207 498 3882 or via email at info@thomaspink.com to assist you.

Q: What if my purchase costs LESS than the value of my e.voucher?

A: If the full value of the e.voucher isn’t used a new e.voucher with the remaining balance will be sent to you via SMS or Email (dependent on the original type of e.voucher used)

Q: What if my purchase costs MORE than the value of my e.voucher?

A: You can use your e.voucher to part pay towards an online order or store purchase. The outstanding balance can be paid with a Debit card, Credit card or PayPal

Q: When paying with an e.voucher can a refund be issued?

A:Yes, when the refund is processed a new e.voucher will be issued and sent to you via SMS or Email, dependent on the original type of e.voucher used.

Q: Can I get a refund in store when I’ve paid with an e.voucher?

A: Yes, when the refund is processed a new e.voucher will be issued and sent to you via SMS or Email, dependent on the original type of e.voucher used.

Q: What if I need help placing my order online (using my e.voucher)?

A: Our Web Sales Team is available from Monday to Friday 09:00 to 18:00 GMT (3:30am – 1pm EST) on +44(0) 207 498 3882 or via email at info@thomaspink.com to assist you with any question you may not have been able to find the answer to on our website.